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Updated on Author: Contributing Author: Sergei Lemberg

Are You Being Called By Zenta Recoveries?*

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Being burdened with debt is stressful enough. When collection agencies harass you on a routine basis with calls, letters, and emails, it can increase your stress levels and affect your quality of life.

Don’t let yourself be pushed that far. If a debt collector is being aggressive and intrusive, there are steps you can take to protect yourself.

Your Rights Under the FDCPA

The Fair Debt Collection Practices Act, or FDCPA, was passed in 1977 to stop third-party collection agencies from driving consumers into bankruptcy. It applies to consumer debts like credit card bills, mortgages, and medical debt, and lets you take legal action against debt collectors who harass you by:

  • Reporting incorrect information to the credit bureaus
  • Calling you outside the hours of 8:00 a.m to 9:00 p.m. in your time zone
  • Posing as law enforcement officers to scare you into paying
  • Failing to send a debt validation letter within five days of first contacting you
  • Claiming that you can go to jail for not paying a debt
  • Harassing you over a debt that isn’t yours

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Company Profile: Zenta Recoveries

If you are being called by Zenta Recoveries, more information about the company is below.

Zenta Recoveries, which also does business as Zenta Global and Zenta Private Limited, is a collection agency located in Charlotte, North Carolina. It is a subsidiary of Accenture Credit Services. It opened for business in 2009, has 13 employees, and is managed by its CEO, David P. Rowland.

Consumer lawsuit records at the PACER website suggest that people who believed they were being harassed by Zenta Recoveries took their complaint to court.

Are You Being Called By Zenta Recoveries?*

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Alleged Violations against Zenta Recoveries

According to PACER, on May 21, 2012, Zenta Recoveries allegedly began contacting an Ohio couple to collect a debt that had been included in a Chapter 7 bankruptcy. These calls allegedly continued until July 10, although the consumers’ counsel contacted the agency to advise them of the bankruptcy filing.

The couple also complained that these calls were made without proper disclosing of the the caller’s identity.

Feeling harassed by Zenta Recoveries, they acted on their rights and sued the company for allegedly:

  • Using unfair and unconscionable means to collect a debt
  • Failing to identify itself a debt collector in all communications

The matter was later settled.

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Hire a Consumer Lawyer

The phone numbers for Zenta Recoveries are:

If they appear on your caller ID, it means that you are being called by Zenta Recoveries. If they call you constantly after being informed that the debt was included in an earlier bankruptcy, don’t give in and pay. Instead, hire a consumer lawyer and file a claim against Zenta Recoveries.

You could be awarded $1,000 per violation, which is a costly reminder to debt collectors that the law is to be obeyed.

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Additional Resources

Case taken from PACER ( File number is Case: 3:13-cv-00163-SLO from the United States District Court for the Southern District of Ohio, Western Division.

*Disclaimer: The content of this article serves only to provide information and should not be constructed as legal advice. If you file a claim against Zenta Recoveries, or any other third-party collection agency, you may not be entitled to any compensation.

About the author:

Contributing Author: Sergei Lemberg

Sergei Lemberg is a consumer rights attorney, practicing since 2006, whose practice focuses on consumer law, class actions and personal injury litigation. He is known for a United States Supreme Court case (Facebook v. Duguid) defending consumers from autodialers under the Telephone Consumer Protection Act of 1991 to send unsolicited text messages. He is also the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.

See more posts from Contributing Author: Sergei Lemberg
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