Debt collectors get away with mistreating consumers because most people are not aware of their rights. They tolerate abusive calls that embarrass them and disrupt their sleep because they don’t realize that the law protects them from such harassment.
Your Rights Under the FDCPA
The Fair Debt Collection Practices Act, or FDCPA, is designed to protect consumers from being harassed and mistreated by third-party collection agencies. It contains guidelines that debt collectors must follow and penalizes companies that do the following:
- Threatening people with public shaming if they don’t pay
- Making unwanted and intrusive calls to a person’s workplace
- Failing to report your dispute to the credit bureaus
- Reporting incorrect information to the credit bureaus
- Adding illegal service fees to the original debt
- Using profane and obscene language
Company Profile: Viking Client Services, Inc.
If you are being called by Viking Client Services, Inc., more information about the agency is below.
Viking Client Services, Inc., which also does business as Viking Billing Services, is a debt collection agency located in Eden Prairie, Minnesota. It opened for business in 1973, has 181 employees on staff, and is managed by its President, Cory Kloeckner.
Litigation files maintained by the PACER website reveal that consumers who felt they were being harassed by Viking Client Services, Inc. refused to be intimidated.
Alleged Violations against Viking Client Services, Inc.
According to PACER, in or around August 2016, Viking Client Services, Inc. allegedly called a Maine consumer and left a voicemail that stated the following:
This is Paul XXX calling from Viking Client Services. I’m calling regarding (consumer name) with our consumer number XXXXXX. Please return my call, 1-800-218-9182.
This message did not appear to properly identify the caller as a debt collector trying to collect a debt.
Feeling harassed by Viking Client Services, Inc., the consumer obtained legal representation and sued the agency for:
- Using harassing and abusive means to collect a debt
- Failing to identify itself a debt collector in all communications
The matter was later dismissed.
Hire a Consumer Lawyer
The phone numbers for Viking Client Services, Inc. are:
If you see them on your caller ID when the phone rings, it means that you are being called by Viking Client Services, Inc. If they leave voice messages that don’t meaningfully disclose their identity, hire a consumer lawyer and file a claim against Viking Client Services, Inc.
Any debt collector that violates your rights can be ordered to pay you $1,000 in statutory damages and cover your legal fees. It’s a reminder that no matter how much you owe, you cannot be mistreated.
- Has a Debt Collector Used Profane Language?
- Did a Debt Collector Identify Themselves to a Third-Party?
Case taken from PACER (pacer.gov). File number is Case 1:16-cv-00526-JDL from the United States District Court for the District of Maine.
*Disclaimer: The content of this article serves only to provide information and should not be constructed as legal advice. If you file a claim against Viking Client Services, Inc., or any other third-party collection agency, you may not be entitled to any compensation.