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Updated on Author: Contributor: Sergei Lemberg

Are You Being Called By Solace Financial, LLC?*

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The Association of Credit and Collection Professionals once estimated that debt collectors make over a billion contacts with indebted consumers each year. Some of those encounters, unfortunately, involve debt collectors being abusive with people who are already stressed by their situation.

Your Rights Under the FDCPA

The Fair Debt Collection Practices Act, or FDCPA, is a consumer protection law passed in 1977 to curb abusive debt collectors. It prohibits the use of abusive tactics like the following while attempting to collect a debt:

  • Using profane and obscene language
  • Telling you that you can be arrested if you don’t pay
  • Contacting your friends, family and co-workers and discussing the debt with them
  • Calling at inconvenient times, such as before 8:00 a.m. and after 9:00 p.m. in the consumer’s time zone
  • Claiming to be police officials or government agents
  • Threatening consequences they cannot legally inflict, or have no intention of carrying out

Harassed by Solace Financial?

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Company Profile: Solace Financial, LLC

If you are being called by Solace Financial, LLC information about the company is below.

Solace Financial, LLC is a collection agency located in Charlotte, North Carolina. It was established in 2006, has 10-19 employees, and is managed by its Vice-President, Eric De Hart. According to records on file at the PACER (Public Access to Court Electronic Records) website, several consumers who believed they were being harassed by Solace Financial, LLC sued the company to assert their rights.

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Alleged Violations against Solace Financial, LLC

According to PACER, in October 2011, a Michigan resident filed Chapter 7 bankruptcy and included a debt allegedly owed to Aurora Bank. On October 12, Solace Financial, LLC sent the plaintiff a collection letter regarding that debt, but she took no action and the debt was discharged in bankruptcy the following February.

In or around March 2012, Solace Financial, LLC allegedly called the plaintiff’s bankruptcy attorney in an attempt to collect the Aurora Bank debt. She later complained that she herself received several calls from the company.

Feeling harassed by Solace Financial, LLC, the plaintiff hired a consumer attorney and sued the company for allegedly violating the FDCPA in the following ways:

  • Misrepresenting the character, amount, or legal status of the debt
  • Using oppressive, harassing, or abusive means to collect a debt
  • Using unfair or unconscionable means to collect a debt
  • Using false, deceptive, and misleading means to collect a debt
  • Failing to identify itself as a debt collector in all communications

The matter was later settled.

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Hire an FDCPA Attorney

The phone numbers for this collection agency are:

    1-704-525-2411
    1-888-765-2236

If the phone rings and either one shows up on your caller ID, it means that you are being called by Solace Financial, LLC. If they persist in trying to collect a debt that has been discharged in a bankruptcy, you should hire a consumer attorney. If you file a claim against Solace Financial, LLC and win, you could potentially be awarded $1,000 per violation as well as attorney’s fees, court costs, and any actual damages. Don’t allow yourself to be bullied by a debt collection agency because you owe money: The law is on your side.

*Case taken from PACER (www.pacer.gov). File number is Case 2:12-cv-11904-SFC-MAR from the United States District Court for the Eastern District of Michigan, Detroit Office.

Disclaimer: The content of this article serves only to provide information and should not be constructed as legal advice. If you file a claim against Solace Financial, LLC, or any other third-party collection agency, you may not be entitled to any compensation.

About the author:

Contributor: Sergei Lemberg

Sergei Lemberg is a consumer rights attorney, practicing since 2006, whose practice focuses on consumer law, class actions and personal injury litigation. He is known for a United States Supreme Court case (Facebook v. Duguid) defending consumers from autodialers under the Telephone Consumer Protection Act of 1991 to send unsolicited text messages. He is also the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.

See more posts from Contributor: Sergei Lemberg
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