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Updated on Author: Contributing Author: Sergei Lemberg

Is Resolve Partners Calling You?*

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Is Resolve Partners calling you? Here’s what you need to know:

It’s a stressful situation: you have run into financial problems and a debt collector is calling you constantly. When you do pick up the phone, they rudely ask why you “don’t pay your bills” and threaten to discuss the matter with the HR department at your workplace. Because you actually owe money, you may not even realize that serious harassment by debt collectors is actually against the law.

Your Rights Under the FDCPA

Debt collectors can be so pushy and intimidating that it’s easy to forget you have rights. The Fair Debt Collection Practices Act, or FDCPA, is a consumer protection law that prohibits third-party debt collectors from using deceptive and unethical collection tactics like the following:

  • Using profane and abusive language
  • Calling you repeatedly and leaving vague messages that do not identify their company or purpose
  • Calling you at work after you tell them that you can’t take personal calls there
  • Contacting your friends and family and telling them that you owe money
  • Threatening to ruin your credit if you don’t pay
  • Pretending to be police officers or federal agents

Company Profile: Resolve Partners

Resolve Partners, LLC is a tenant screening service and collection agency located in Greensboro, North Carolina. It was established in 2003, has 10 to 19 employees, and is managed by its Vice-President of Operations, Mike Dolianitis. According to records retained by the PACER (Public Access to Court Electronic Records) website, confirm that Resolve Partners, LLC has been accused of violating the FDCPA when attempting to collect debts.

Alleged Violations against Resolve Partners

On or about January 22, 2009, a Georgia couple left their recently rented apartment after the landlord allegedly failed to deal with a rat infestation. On January 29, they sent notice to the landlord that they had been constructively evicted and retained an attorney to reach a settlement, but no resolution was reached.

Although the couple were represented by counsel regarding the debt, Resolve Partners, which had been retained to collect it, sent a collection letter on February 24, 2009. One collector called and spoke to one of the consumers, who advised Young that the she and her husband were still represented by counsel. Nevertheless, the collector allegedly continued to demand that the couple pay the debt, threatening to “send the matter to collections.”

Resolve Partners also allegedly sent more collection letters, even after the couple’s attorney had contacted the agency. They finally filed a lawsuit accusing Resolve Partners of violating the FDCPA in the following ways:

  • Using false, deceptive and misleading means to collect a debt
  • Using unfair and unconscionable means to collect a debt
  • Contacting the couple after being informed that they were represented by counsel

The matter was later dismissed.

Hire an Attorney

The phone numbers below have both been associated with Resolve Partners:

If your phone rings and either number appears on your caller ID, it means that Resolve Partners is trying to reach you about a tenancy-related debt. If they call and send you letters even after you make it plain that you are represented by counsel in the matter, hire an FDCPA attorney who can help you seek compensation. You could potentially win $1,000 per FDCPA violation as well as attorney’s fees, court costs, and any actual damages. When a debt collector crosses the line legally with you, the FDCPA gives you the right to push them back.

*Case taken from PACER ( File number is1:09-cv-03026-CAM from United States District Court, Northern District of Georgia, Atlanta Division

Disclaimer: The content of this article serves only to provide information and should not be constructed as legal advice. If you file a claim against Resolve Partners, or any other third-party collection agency, you may not be entitled to any compensation.

About the author:

Contributing Author: Sergei Lemberg

Sergei Lemberg is a consumer rights attorney, practicing since 2006, whose practice focuses on consumer law, class actions and personal injury litigation. He is known for a United States Supreme Court case (Facebook v. Duguid) defending consumers from autodialers under the Telephone Consumer Protection Act of 1991 to send unsolicited text messages. He is also the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.

See more posts from Contributing Author: Sergei Lemberg
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      By submitting above, I agree to the privacy policy and disclaimer and consent to be contacted by an agent via phone call or text message at the phone number(s) listed above, including wireless number(s). Calls may be auto-dialed/pre-recorded. Consent is not required to utilize our services.