Is MS Services, LLC calling you? You should know your rights.*
If any of your financial obligations have ever gone into arrears, you’re probably familiar with debt collectors. They pursue consumers whose debts they have purchased or been assigned to collect.
Although legally required to behave in an ethical and professional manner, not all debt collectors are civil, and many people have declared bankruptcy just to make the calls and letters cease.
Some collection agencies, however, refuse to play by the rules.
Don’t let this happen to you! The Fair Debt Collection Practices Act (FDCPA), was enacted in 1977 to protect your rights as a consumer, and is enforced by the Federal Trade Commission.
You are entitled to protection from unfair, abusive, and deceptive practices like these:
- Using profane and abusive language
- Contacting you outside approved hours (generally 8:00 a.m. until 9:00 p.m.)
- Threatening to have you arrested or imprisoned
- Calling you at work after you indicate that your employer does not allow personal calls
- Continuing to write or call after you have requested them to stop in writing
- Presenting themselves as lawyers or police officers when they are not
- Contacting you when you are being represented by an attorney in the matter
Alleged Violations against MS Services, LLC*
MS Services, LLC is a debt collection agency located in Casper, Wyoming. It was established in 1977, has 52 employees, and collects all types of consumer debt.
According to records on file at the PACER (Public Access to Court Electronic Records) website, MS Services, LLC has been accused of violating the FDCPA while trying to collect debts from consumers.
Sally Alvey vs. MS Services, LLC and Tyler Price
On July 10, 2015, Minnesota resident Sally Alvey received a phone call from a MS Services, LLC agent who identified himself as Tyler Price and said he was attempting to collect a debt she allegedly owed to Bank of the West.
This conversation was followed by a series of voicemail messages that stated (with little variation):
Calling to verify that this is a good phone number to reach Sally Alvey aka Sally Petersen.
Please return my call. My name is Tyler Price. The phone number you can reach me back at is 307-266-4038. Thank you.
Annoyed at receiving what she perceived as intrusive and ambiguous voice messages, Ms. Alvey hired a consumer attorney and filed a complaint accusing MS Services, LLC of the following FDCPA violations:
- Failing to identify itself as a debt collector in all communications
- Using an automated dialing system to contact her and leave messages
The matter was later resolved.
The phone numbers for MS Services, LLC are:
If any of these numbers appear on your caller ID, it may mean that a debt collector is trying to reach you about a debt it has been assigned to collect. If they leave voicemail messages that do not clearly state the company name and purpose, see a consumer attorney.
The FDCPA requires collection agencies to be completely transparent when dealing with consumers, and if you decide to sue MS Services, LLC, you might get paid $1,000 per FDCPA violation plus attorney's fees, court costs, and any actual damages.
Your attorney will help you safeguard your rights and bring the harassment to an end.
*Case taken from PACER (www.pacer.gov). File number is 0:15-cv-03209-SRN-JJK, from United States District Court, District of Minnesota.
Disclaimer: The content of this article serves only to provide information and should not be construed as legal advice. If you file a claim against MS Services, LLC or any other third-party collection agency, you may not be entitled to any compensation.