Skip to content
Debt Collection
Free Legal Help

By Contributing Author: Sergei Lemberg Updated on

Is Expert Global Solutions Collecting a Debt from You*

Stop the

You have legal rights. We can help.


When it comes to debt, harassing phone calls from collection agencies is one of the most annoying and frustrating things that consumers have to deal with. Fortunately, there are laws in place under the Fair Debt Collection Practices Act (FDCPA) that protect you in regards to what collection agencies are and are not allowed to do when pursuing a debt collection. For example, harassment, embarrassment, and threats are off limits to collection agencies. If you owe a debt and you believe that you have been being harassed by Expert Global Solutions as they attempt to collect the debt, there are options available.

Who Is Expert Global Solutions?

Expert Global Solutions, located in Plano, Texas, was founded in 2012 and has grown to be one of the world’s largest privately owned business process outsourcing companies. Debt collection is among one of the many services the company offers. The company staffs more than 40,000 employees and also acts as a holding company for NCO, another collection agency.

What to Do If You Are Contacted By Expert Global Solutions*

If you are contacted by Expert Global Solutions, the first thing you need to do is send them a letter, in writing, via certified mail formally requesting that they stop contacting you. You may also make the request via phone and/or email, but it is important that a certified letter is sent as well.

If the contact does not stop after you have made this request, it is time to consult with an attorney. You will want to create a log and make a note of each time the company tries to contact you after receiving your request to stop. When they call, note the date of the call, the time of the call, the number the call came from, and (if possible) the name of the person who called. You will want to provide your attorney with this log should you decide to sue Expert Global Solutions for violating your rights under the FDCPA.

If you do decide to sue Expert Global Solutions under the FDCPA, you may be entitled to statutory damages of up to $1,000 and potentially be entitled to additional actual damages considering your specific case. Oftentimes there is no out-of-pocket expense for suing a debt collector for violating your rights, so retaining an attorney will not put you further into debt and may be the only way to get the company to stop harassing you and to receive compensation for any rights that may have been violated.

Disclaimer: The content of this article serves only to provide information and should not be construed as legal advice. If you file a claim against Expert Global Solutions or any other third-party collection agency, you may not be entitled to any compensation.

About the author:

Contributing Author: Sergei Lemberg

Sergei Lemberg is a consumer rights attorney, practicing since 2006, whose practice focuses on consumer law, class actions and personal injury litigation. He is known for a United States Supreme Court case (Facebook v. Duguid) defending consumers from autodialers under the Telephone Consumer Protection Act of 1991 to send unsolicited text messages. He is also the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.

See more posts from Contributing Author: Sergei Lemberg
Free Case Evaluation

    1. Please fill out your contact information:

    2. Has a debt collection done any of the following:

    By submitting above, I agree to the privacy policy and disclaimer and consent to be contacted by an agent via phone call or text message at the phone number(s) listed above, including wireless number(s). Calls may be auto-dialed/pre-recorded. Consent is not required to utilize our services.