Is Crown Asset Management, LLC Calling You?*

Is Crown Asset Management, LLC calling you?* Here’s what you need to know.

When debt collectors call you, they have one goal: to get you to pay the debt in full as quickly as possible. Their tactics can be persistent and intrusive to the point of harassment, so it is important that you understand your rights as a consumer when it comes to debts and debt collection.

Your Rights Under the FDCPA

The Fair Debt Collection Practices Act (FDCPA) controls what third-party debt collectors can say or do while dealing with indebted consumers. Actions like those below are punishable by fines and even license revocation.

• Using profane and abusive language
• Calling 8:00 a.m. and after 9:00 p.m. in the consumer’s time zone
• Contacting someone at work after being informed that the employer does not permit such calls
• Threatening legal action they have no intention of carrying out
• Discussing the debt with anyone but the consumer, their spouse, or their attorney
• Claiming to be police officials or government agents

Company Profile: Crown Asset Management, LLC

Crown Asset Management, LLC is a debt collection company located in Duluth, Georgia. It was established in 2004, has 100 to 249 employees, and is managed by Brian Williams. According to its website, Crown Asset Management, LLC acquires consumer debts and then outsources them to other agencies for collection. Records archived at the PACER (Public Access to Court Electronic Records) website reveals that the company has been accused of collection activities that violate the FDCPA.

Alleged Violations against Crown Asset Management, LLC

Patsy Smith vs. Crown Asset Management, LLC**

In or around 2014, Crown Asset Management, LLC purchased a debt that Illinois resident Patsy Smith allegedly owed to Comenity Bank. It then had another debt collector, P&B Capital Group call her in December, 2014 to demand payment.

Ms. Smith, a disabled senior citizen with limited assets and income, sought the assistance of legal aid attorneys regarding her financial difficulties and Crown Asset Management, LLC’s collection actions. On December 31, 2014, one of her attorneys at LASPD informed the agency through its agent P&B Capital Group that Ms. Smith was represented by counsel, and directed it to cease contacting her, and to cease all further collection activities because Ms. Smith was forced, by her financial circumstances, to refuse to pay her unsecured debt.

Nonetheless, Crown Asset Management, LLC allegedly had its attorneys send a collection letter, dated April 20, 2015, directly to Ms. Smith demanding payment of the Comenity Capital Bank debt. Accordingly, on April 23, 2015, Ms. Smith’s attorney had to send Crown yet another letter, directing it to cease communications and to cease collections.

Undeterred, Crown, through its attorneys, allegedly called Ms. Smith and demanded payment of the debt. She finally sued the collection agency for the following alleged FDCPA violations:

• Continuing to demand payment of a debt that she had indicated that she refused to pay
• Sending Ms. Smith a collection letter and directly calling her despite being advised that she was represented by counsel

The matter was later dismissed.

Hire an Attorney

The phone numbers for Crown Asset Management, LLC are:

• 1-770-817-6700
• 1-866-696-4442

If your phone rings and you see either of these numbers on your caller ID, it means that a debt collector is calling, most likely about a debt they have been assigned to collect. If they harass you about a debt you are unable to pay and contact you directly after you retain counsel, hire a consumer attorney. If you opt to sue, Crown Asset Management, LLC, you could potentially win $1,000 per FDCPA violation as well as attorney’s fees, court costs, and any actual damages, so be ready to act on the rights that the law gives you.

*Case taken from PACER (www.pacer.gov). File number is Case: 1:15-cv-04960 from United States District Court for the Northern District of Illinois, Eastern Division.

Disclaimer:The content of this article serves only to provide information and should not be construed as legal advice. If you file a claim against Crown Asset Management, LLC or any other third-party collection agency, you may not be entitled to any compensation.