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Updated on Author: Contributing Author: Sergei Lemberg

Are You Being Called By Arbor Professional Solutions?*

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Are You Being Called By Arbor Professional Solutions?* Here’s What You Need to Know

Few things are as upsetting as a relentless debt collector. Their calls can interrupt your family dinner or embarrass you at work. If they don’t back off when you tell them too, it’s important to understand that you have rights that can make them stop.

Your Rights Under the FDCPA

The Fair Debt Collection Practices Act has codified rules of conduct for collection agencies, but even now, 43 years after the FDCPA was passed, collection agencies continue to use abusive tactics like those below:

  • Persisting in trying to collect a disputed debt
  • Using profane and obscene language on the phone or in voicemails
  • Threatening to publish your name on a debtor’s list
  • Contacting you directly when they know that you have an attorney
  • Saying that they will file a lawsuit that day if you don’t pay
  • Trying to collect when you refuse to pay

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Company Profile: Arbor Professional Solutions

If you are being called by Arbor Professional Solutions, a business overview is below.

Arbor Professional Solutions, formerly known as the Ann Arbor Credit Bureau, is a debt collection agency headquartered in Ann Arbor, Michigan. It is a long-established business, having been founded in 1924, employs 36 people, and is managed by Robert Barden. The PACER legal archive includes records showing that those who believed Arbor Professional Solutions was harassing them fought back.

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Alleged Violations against Arbor Professional Solutions**

According to PACER, on or around December 6, 2019, an Indiana consumer checked her TransUnion report and saw that Arbor Professional Solutions was reporting a debt that had been discharged earlier that year in a Chapter 7 bankruptcy.

Feeling harassed by Arbor Professional Solutions, she hired counsel and sued the company for:

  • Reporting inaccurate information to TransUnion
  • Misrepresenting the debt’s legal status.

The matter was later dismissed.

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Hire a Consumer Lawyer

The phone numbers for this company are:

If they appear on your caller ID, you are being called by Arbor Professional Solutions about a debt that may not even be valid any longer. If they report a discharged debt as valid to the credit agencies, hire a consumer lawyer and file a claim against Arbor Professional Solutions. The law allows you to recover damages of $1,000 per violation, so debt collectors ignore your rights at their own risk.

**Case taken from PACER ( File number is Case 2:20-cv-00036-JTM-JEM from the United States District Court for the Northern District of Indiana, Hammond Division.

*Disclaimer: The content of this article serves only to provide information and should not be constructed as legal advice. If you file a claim against Arbor Professional Solutions or any other third-party collection agency, you may not be entitled to any compensation.

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Additional Resource

About the author:

Contributing Author: Sergei Lemberg

Sergei Lemberg is a consumer rights attorney, practicing since 2006, whose practice focuses on consumer law, class actions and personal injury litigation. He is known for a United States Supreme Court case (Facebook v. Duguid) defending consumers from autodialers under the Telephone Consumer Protection Act of 1991 to send unsolicited text messages. He is also the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.

See more posts from Contributing Author: Sergei Lemberg
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