Consumer protection laws have come and gone in the United States, but one piece of legislation has withstood the test of time. Passed by the United States Congress in September of 1977, the Fair Debt Collection Practices Act (FDCPA) outlaws unethical debt collection agency practices such as using abusive language and issuing subtle and overt threats to coerce consumers into paying off outstanding credit accounts and personal loans.
Coupled with ground breaking state laws, the FDCPA also contains provisions that address the phone calls made to consumers by third party debt collectors.
Receiving a call from an agency like RGS Financial can cause tremendous stress. Much of the fear and anxiety comes from not knowing how to handle rapid fire questions that dig deep into your personal finances.
The FDCPA protects consumers against aggressive debt collection agency phone tactics, as well as limits when a representative from a third party debt collector is legally allowed to call you at home or on your cell phone.
Know What Information to Give RGS Financial
You can bank on a representative from RGS Financial to be a seasoned professional that has received more than enough training to converse with you over the phone. A representative from a debt collection agency knows which questions to ask and what order to ask each question.
The rapid fire questions can leave you feeling overwhelmed, which can lead to you divulging information you do not have to share. In fact, you do not have to give any information to RGS Financial.
By working with a licensed FDCPA lawyer, you will receive advice on how to deal with a third party debt collector representative during a phone conversation. You will also gain the expertise of a legal professional that knows how to craft a cease and desist letter to get RGS Financial off your back.
![Phone Script for When RGS Financial Calls*]()
How to Interact with a Debt Collection Agency
A debt collection agency representative that acts in a professional manner will ease into a phone conversation by asking basic questions:
- Is this your current address and phone number?
- Where is your place of employment?
- What is the address and phone number of your employer?
Under the FDCPA and most state laws, third party debt collectors like RGS Financial are permitted to confirm employment information. Debt collection agencies are not allowed to ask about your net income and other types of personal finance questions.
Because many third party debt collectors cross the legal line during phone conversations, it is a good idea to tape record the entire conversation. Make sure to inform a debt collection agency that you plan to record the call.
A recorded phone call can help you win a lawsuit filed against a debt collection agency. After you tell a representative from RGS Financial you plan to record a phone conversation, inform the bill collector that under the FDCPA, you have the legal right to receive information pertaining to an alleged outstanding credit account or personal loan.
Most third party debt collectors read from carefully written scripts during phone conversations with consumers. Speak with an experienced FDCPA lawyer today to ensure you have what it takes to minimize the effectiveness of a phone conversation script used by a representative from RGS Financial.
Additional Resources
*Disclaimer: The content of this article serves only to provide information and should not be constructed as legal advice. If you file a claim against RGS Financial or any other third-party collection agency, you may not be entitled to any compensation.