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Phone Script by Collection Agency
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Phone Script For When Recovery Solutions Group Calls*

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Falling behind on credit card and/or personal loan accounts causes stress. However, nothing compares to the pressure you feel when a third party debt collector calls you at work or at home.

The embarrassment of having a representative from Recovery Solutions Group call you initiates stress, but it is the dire financial predicament you find yourself in that triggers acute fear and anxiety. When you receive a phone call from a debt collection agency, you do not have to fight the good fight alone.

The Fair Debt Collection Practices Act (FDCPA) represents the legal shield you need to use to handle phone calls from a third party debt collector.

Not only does the FDCPA make it unlawful for a debt collection agency to threaten you, the landmark consumer protection law also clearly defines the time of day a representative from Recovery Solutions Group can call you.

Knowing about the FDCPA is not enough to deal with dent collection agencies. You need a licensed consumer protection lawyer to benefit from all the legal rights granted by a law that is more than 50 years old.

What Information Should You Share with Recovery Solutions Group?

The answer to this question is simple: Nothing. If you decide to give a debt collection agency any information, share your name, address, and email address. Your FDCPA lawyer will coach you on what to share with Recovery Solutions Group.

Coaching is critical to ensure a representative from a third party debt collector does not gain the legal upper hand. Debt collection agencies provide a substantial amount of training for customer service representatives, including role playing by following a phone script.

Your lawyer will counter with a phone script for you to refer to during a call with Recovery Solutions Group. By working with an experienced consumer protection lawyer, you also have the legal tools required to send a cease and desist letter to a debt collection agency.

Phone Script For When Recovery Solutions Group Calls*

How to Handle a Phone Call from a Debt Collection Agency

Third party debt collectors are trained to collect outstanding personal debts by asking for payment in a certain priority. First, you can expect a representative from Recovery Solutions Group to ask for payment in full.

The next payment priority is settling a delinquent credit card or personal loan account in two payments. As the third payment priority, a representative from a debt collection agency accepts a settlement that does not take more than six months to complete Finally, you can request to make a good faith payment to give you time to find a way to settle the outstanding debt.

Your lawyer might agree might agree to one of the payment priorities, but you can bet he or she will instruct you not to answer the following questions:

  • Do you get paid once a week or once every two weeks?
  • What is your weekly net pay?
  • Do you have other sources of income?
  • What are your other debt obligations?
  • Do you have a checking account?

It is imperative that you receive the coaching you deserve, before you interact with a representative from Recovery Solutions Group over the phone. Speak with an experienced consumer protection lawyer today to learn more about the FDCPA.

Additional Resources

*Disclaimer: The content of this article serves only to provide information and should not be constructed as legal advice. If you file a claim against Recovery Solutions Group or any other third-party collection agency, you may not be entitled to any compensation.

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