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Phone Script by Collection Agency
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Phone Script For When Monarch Recovery Management Calls*

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Receiving a phone call from a debt collection agency such as Monarch Recovery Management can cause an inordinate amount of stress. The phone call probably came at the worst possible time, whether you were sitting at the dinner table with family members or hanging out with close friends at your favorite restaurant.

Much of the stress triggered by a phone call from a third party debt collector stems from fear of the unknown. You have no idea of the legal rights granted by a landmark law, as well as how a licensed consumer protection lawyer can help you fight back against Monarch Recovery Management.

Signed into law by President Carter on September 20, 1977, the Fair Debt Collection Practices Act (FDCPA) contains several provisions that prohibit debt collection agencies from using deceptive tactics to collect on outstanding credit card and personal loan accounts.

The FDCPA also allows consumers to send cease and desist letters to third party debt collectors. A FDCPA lawyer will educate you about your legal rights, including providing information about the statute of limitations for the collection of a delinquent debt.

What Should You Share with Monarch Recovery Management

A representative from a debt collection agency receives weeks of extensive training on how to get consumers to pay off outstanding debts. If you receive a phone call from Monarch Recovery Management, you can expect a polished professional to ask a series of rapid fire questions that unfold in logical order.

Answering a phone call from a third party debt collector is enough of a jolt to take the savviest consumer off his or her game. Having to deal with rapid fire questions can prompt you to reveal information you do not have to reveal under the FDCPA.

An accomplished consumer protection lawyer will coach you on what to share with Monarch Recovery Management, as well as present strategies for getting the debt collection agency off your back.

Phone Script For When Monarch Recovery Management Calls*

How You Should Handle a Phone Call from a Debt Collection Agency

When a representative from a debt collection agency calls, you might not be sure the debt in question is valid. If that is the case, you should follow a phone conversation script developed by your lawyer, which can be similar to the following exchange between you and a representative from Monarch Recovery Management.

  • Monarch Recovery Management: “Good evening. Are you Mike Smith?”
  • You: “May I ask who is calling?”
  • Monarch Recovery Management: “Yes. I am So and So representing Monarch Recovery Management in an attempt to collect the past due balance owed on a personal loan taken out with your bank.”
  • You: “Please wait a moment while I get a tape recorder.”

By using your first name, the representative from Monarch Recovery Management might catch you off guard. Asking for a moment to start recording the phone conversation accomplishes two important things. First, the brief delay gives you time to decide if the debt is valid.

Second, recording the phone conversation establishes evidence of any FDCPA violations committed by Monarch Recovery Management.

When a debt collection agency calls, you need to know whether the statue of limitations has expired for the collection of the debt. Speak with a consumer protection lawyer today to learn more about the legal rights granted to consumers by the FDCPA.

Additional Resources

*Disclaimer: The content of this article serves only to provide information and should not be constructed as legal advice. If you file a claim against Monarch Recovery Management or any other third-party collection agency, you may not be entitled to any compensation.

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