Is Phoenix Financial Services Calling You?

Collection agencies inspire more complaints to the Federal Trade Commission than any other business. This is because so many of them use aggressive and even illegal methods to collect money from consumers. If you are harassed via phone and mail by unscrupulous debt collectors, you can make it stop.

Is Phoenix Financial Services legit?

Yes, Phoenix Financial Services is a legitimate business. Phoenix Financial Services was incorporated in 2014 and created their Better Business Bureau (BBB) profile in 2014 as well. According to its website, Phoenix Financial Services is “a results-oriented revenue cycle management firm powered by data driven analytics and backed by the highest standards in regulatory compliance, quality assurance, data security, and customer care.” The BBB also notes that Phoenix Financial Services is managed by COO, Chad Edmonson. Buzzfile estimates an annual revenue of $12.1 million with an employee base of 136 for Phoenix Financial Services.

Phoenix Financial Services is accredited with a number of associations including ACA International, HIPAA, PCI, DSS, RMAI and the BBB. Therefore, the collections company is a legitimate business and their attempts to contact you should be taken seriously.

Who does Phoenix Financial Services collect for?

Phoenix Financial Services focuses exclusively on debt collection, specializing in student loan debt, medical bills, unpaid taxes and government obligations. Phoenix Financial Services’ website explains that they provide a number of different services including first party / accounts receivable recovery, third party debt collection, and business-to-business solutions. They also provide a number of other listed services, including collection calls, online payments via credit card/ACH, and specialized, bi-lingual collection staff.

The collections company also states that they comply with all applicable state and federal laws including: Fair Debt Collection Practices Act (FDCPA) as enforced by the Federal Trade Commission (FTC), Fair Credit Reporting Act (FCRA), Telephone Consumer Protection Act (TCPA), Health Insurance Portability and Accountability Act (HIPAA), and Gramm-Leach-Bliley Act (GLBA). Phoenix Financial Services believes “regulatory compliance and quality assurance are of critical importance”, and they claim to strive for the highest standards, including: “fulfillment of all licensing, insurance and bonding requirements in all the states in which [they] operate, call recording and monitoring by our management team, on-site client audit engagements, and doing business in the United States and not using offshore call centers.”

How many complaints are there against Phoenix Financial Services?

The BBB notes that Phoenix Financial Services has 216 complaints closed in the last 3 years, 130 of which were closed in the last 12 months. Phoenix Financial Services also has 63 posted customer reviews, which are largely 1 star reviews. The majority of the complaints posted on Phoenix Financial Services’ BBB page allege that the company would not remove debt which had already been paid off and has falsely reported consumer debt. Many complaints against Phoenix Financial Services result from overly aggressive or abusive practices. Additionally, Justia lists at least 5 legal complaints filed against PFS.

Phoenix Financial Services Contact information

Address: 8902 Otis Avenue Indianapolis, IN 46216-1077
Telephone: (855) 342-6567
Website: http://www.phoenixfinancialsvcs.com

Can Phoenix Financial Services sue me or garnish my wages?

It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Phoenix Financial Services would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgment. Given the risk, the wisest decision as a consumer or alleged debtor would be to acquire legal help to assist with resolving your case.

Can I sue Phoenix Financial Services for harassment?

Yes you can sue. Arguably, you should sue in order to enforce your rights and protect your assets if you are being harassed by Phoenix Financial Services. Suing awards consumers hurt by harmful collections practices the ability to recover money as compensation. Moreover, the Fair Debt Collections Practices Act (FDCPA) protects consumers like you, awarding damages of up to $1,000, plus attorney fees and court costs to victims of wrongful collections practices. These laws are meant to protect consumers like you, take action and utilize the FDCPA by contacting an attorney if you are at risk.

How often can Phoenix Financial Services Call?

Phoenix Financial Services cannot call or pester you outside of the allotted federal guidelines. Moreover, the government has enacted laws that are meant to protect consumers from repetitive phone calls from debt collectors. In November 2021, the CFPB’s Debt Collection Rule clarified that a debt collector is presumed to have violated the law if they place a telephone call to you about a particular debt

• More than seven times within a seven-day period, or
• Within seven days after engaging in a telephone conversation with you about the particular debt

How to stop Phoenix Financial Services calls?

You can stop Phoenix Financial Services from calling by filing a complaint and obtaining assistance from an attorney. Federal laws provide individuals like you with a means to seek monetary damages in court. You may have a case if..

• You are receiving multiple calls per week from third party collection agencies
• You are receiving early morning or late night calls from debt collectors
• You are receiving calls at work from a debt collection agency
• Debt collectors are calling your family, friends, neighbors, or coworkers
• Collectors are threatening you with violence, lawsuit, or arrest
• A debt collector attempts to collect more than you owe
• You are being threatened with negative credit reporting
• A debt collector attempts to intimidate you
• Criminal accusations are being made towards you
• Use of obscene language during an attempt to collect
• Automated robocalls are being made to your phone in an attempt to collect

Does Phoenix Financial Services hurt my credit score?

It can. However, even if Phoenix Financial Services has contacted you regarding an alleged outstanding debt and has already reported the alleged debt to a credit bureau, you can still remove the credit report made. In order to do so you must obtain assistance from an attorney. If the alleged debt has not been reported, act soon and call an attorney before your credit suffers from debt you do not owe.

*Disclaimer: The content of this article serves only to provide information and should not be constructed as legal advice. If you file a claim against Phoenix Financial Services or any other third-party collection agency, you may not be entitled to any compensation.