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By Contributing Author: Sergei Lemberg Updated on

Are You Being Called By Phoenix Financial Services?*

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Collection agencies inspire more complaints to the Federal Trade Commission than any other business. This is because so many of them use aggressive and even illegal methods to collect money from consumers. If you are harassed via phone and mail by unscrupulous debt collectors, you can make it stop.

Your Rights Under the FDCPA

The Fair Debt Collection Practices Act, or FDCPA, was passed in 1977 to protect indebted consumers from abusive debt collection methods. Any collection agency that uses unethical tactics like the following can potentially have their license revoked or be fined thousands of dollars.

  • Using profane and obscene language
  • Threatening action they cannot legally take or have no intention of taking
  • Calling before 8:00 a.m. and after 9:00 p.m. in your time zone
  • Disguising the fact that they are debt collectors trying to collect a debt
  • Contacting you after you have formally requested that all communications cease
  • Reporting false information to the credit bureaus

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Company Profile: Phoenix Financial Services

If you are being called by Phoenix Financial Services, more information about the company is below.

Phoenix Financial Services, which also does business as Indiana Resolution Group, is a debt collection agency in Indianapolis, Indiana. It opened for business in 2014, has 105 employees, and is managed by its owner and President, Karen Hoeft.

The company’s present rating at the Better Business Bureau is A-. Archived records at the PACER website confirms that consumers who believed that they were being harassed by Phoenix Financial Services obtained the legal advice needed to challenge its claim.

Are You Being Called By Phoenix Financial Services?*

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Alleged Violations against Phoenix Financial Services

According to PACER, on or around July 11, 2017, an Arizona consumer received a collection letter from Phoenix Financial Services regarding a medical debt that neither she nor her family had ever incurred. When she checked her credit report in September, she noticed that the account had been reported, damaging her credit.

Feeling harassed by Phoenix Financial Services, the consumer obtained legal counsel and sued the agency for:

  • Misrepresenting the character, amount, or legal status of the debt
  • Reporting incorrect information to the credit bureaus
  • Trying to collect an amount not permitted by law or the original creditor agreement

The matter was later dismissed.

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Hire an Attorney

The phone numbers for this debt collection agency is:

If they appear on your caller ID at any time, it means that Phoenix Financial Services is trying to reach you. If they chase you for a debt you never incurred and damage your credit in the process, hire a consumer lawyer and filing a claim against Phoenix Financial Services.

A judge could award you $1,000 per FDCPA violation, which reminds collection agencies that consumer protection laws can’t be ignored.

Case taken from PACER (pacer.gov). File number is Case 2:17-cv-04439-SPL from the United States District Court for the District of Arizona.

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Additional Resources

*Disclaimer: The content of this article serves only to provide information and should not be constructed as legal advice. If you file a claim against Phoenix Financial Services or any other third-party collection agency, you may not be entitled to any compensation.

About the author:

Contributing Author: Sergei Lemberg

Sergei Lemberg is a consumer rights attorney, practicing since 2006, whose practice focuses on consumer law, class actions and personal injury litigation. He is known for a United States Supreme Court case (Facebook v. Duguid) defending consumers from autodialers under the Telephone Consumer Protection Act of 1991 to send unsolicited text messages. He is also the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.

See more posts from Contributing Author: Sergei Lemberg
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