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Updated on Author: Contributing Author: Sergei Lemberg

Is NCB Management Services, Inc. Calling You?*

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Is Management Services, Inc. calling you? Here’s what you need to know.

Is a debt collector calling you daily and sending you letters on a routine basis? If so, you’re not alone. Nearly one-third of Americans have, at one point, had an average of $5,000 in collections.

If the collectors you are dealing with intrude on your private time and are rude and disrespectful when you insist you cannot pay what they are demanding, personal bankruptcy becomes an attractive option if it makes the harassment stop.

Don’t let yourself be pushed that far. The Fair Debt Collection Practices Act (FDCPA) was originally passed to protect consumers from harassment by third-party debt collectors. Any agency that violates its statutes can be penalized financially, so if the company you are dealing with uses methods like the following, you have recourse under the law.

  • Failing to identify themselves as debt collectors collecting a debt
  • Contact you several times per day, personally or using an autodialer
  • Using profane or obscene language
  • Demanding an amount that exceeds the original debt
  • Calling you at work after you’ve indicated that your employer doesn’t allow such calls.

NCB Management Services

Unfortunately, many of these practices remain in use today, nearly 40 years after the FDCPA was established.

Who is NCB Management Services, Inc?

NCB Management Services, Inc. is a collection agency located in Trevose, Pennsylvania. It was established in 1994, has a staff of 250 to 499 employees, and is a member of the Association of Credit and Collections Professionals. It collects the following types of debt, among others:

  • Retail debt
  • Healthcare debt
  • Government debt, such as back taxes, court fees, and child support
  • Student Loan Debt

The company’s Better Business Bureau complaint record indicates that 89 consumers have filed complaints, and 67% of its customer reviews are negative**.

According to records retained by the PACER (Public Access to Court Electronic Records) website, NCB Management Services, Inc. has been accused of violating the FDCPA while attempting to collect consumer debts.

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Alleged Violations and Complaints Against NCB Management Services, Inc.

Sometime before 2012 a Colorado resident allegedly incurred a personal debt to Capital One. It was subsequently assigned to NCB Management Services, Inc. for collection. The plaintiff disputed the debt, but collectors allegedly kept calling on a routine basis, one of them saying that paying the account was the only way to get it off his credit report.

When the calls failed to cease, he hired a consumer attorney and filed a lawsuit against NCB Management Services, Inc., accusing the company of the following FDCPA violations:

  • Misrepresenting the character, amount, or legal status of the debt
  • Threatening to ruin his credit rating
  • Using false, deceptive, and misleading means to collect a debt
  • Using unfair and unconscionable means to collect a debt

The matter was later dismissed.

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Can An FDCPA Attorney Get NCB Management to Stop Calling?

The phone numbers for NCB Management Services, Inc. are 1-215-244-4200 and 1-800-828-1110. If you see either number on your caller ID, it means that a debt collector may be calling. If they keep contacting you after you dispute the debt and threaten to ruin your credit rating if you don’t pay, contact a consumer attorney.

Such collection tactics are illegal under the FDCPA, and if you opt to sue NCB Management Services, Inc., you could potentially win $1,000 per FDCPA violation as well as attorney’s fees, court costs, and any actual damages. Even if you owe the debt, certain protocols have to be followed during collection attempts, and any debt collector that ignores them will end up owing you money instead.

*Disclaimer: The content of this article serves only to provide information and should not be construed as legal advice. If you file a claim against NCB Management Services, Inc. or any other third-party collection agency, you may not be entitled to any compensation.

** Better Business Bureau Information taken from:

***Case taken from PACER ( File number is 1:13-cv-00344-CMA-CBS D, from United States District Court, District of Colorado.

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Helpful Resources

How Should I Start a Claim against NCB Management?*
N-O Debt Collection Agencies

About the author:

Contributing Author: Sergei Lemberg

Sergei Lemberg is a consumer rights attorney, practicing since 2006, whose practice focuses on consumer law, class actions and personal injury litigation. He is known for a United States Supreme Court case (Facebook v. Duguid) defending consumers from autodialers under the Telephone Consumer Protection Act of 1991 to send unsolicited text messages. He is also the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.

See more posts from Contributing Author: Sergei Lemberg
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