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Updated on Author: Contributor: Sergei Lemberg

Were you Contacted by MRS Associates?*

MRS Associates is a debt collection agency and if they have contacted you, you may need to become familiar with the Fair Debt Collection Practices Act (FDCPA) and your rights under this federal law. MRS is a firm with which many consumers have reported complaints. The company may be in violation of the FDCPA’s federal statutes, which are designed to protect consumers like you. If you’re being harassed, threatened, or otherwise abused, there are steps you can take to protect yourself and your interests.

MRS Associates

MRS Associates, which is also known as MRS BPO, LLC, is a debt collection agency based in Cherry Hill, New Jersey, though the company employs collection staff in New Jersey and Ohio. The primary line for the corporate location is (888) 334-5677, but collection agents may call from various phone numbers, including 800-932-4901, 512-377-6702, and 800-932-4950, among many others.

Consumer complaints against MRS include allegations of harassment, abusive language, failing to verify debts, even with a written request, and attempts to collect debts past their statute of limitations. This company has been accused of other misconduct, including threatening consumers and repeatedly calling people at work after having been informed such calls are not permitted on the job.

These types of complaints all fall under the authority of the Federal Trade Commission (FTC) and if allegations are accurate, MRS Associates repeatedly violates provisions of the FDCPA.

If a Collection Agency Contacts You*

Collection agencies are governed by FDCPA regulations and any failure to adhere to these regulations can leave a debt collector liable for violating federal laws. Additional consumer protections are in place in most states, and the Attorney General’s office is the state-level authority for enforcing state statutes regarding illegal debt collection activities.

If a collection agency has called you, a family member, or your employer, then you may need to take additional steps to prevent harassment. The first step is to formally issue a “cease communications” notice to the collection agency. Keep in mind this may not stop them from contacting you again, and it will not make the debt go away, but it is part of building a strong case against the debt collector.

A debt collection firm that does not stop calling after you send a cease communications notice is violating federal law and can be held legally responsible. You may even be due compensation for the harassment, threats, abusive language, or other violations of FDCPA rules.

Collection agencies often use unethical and illegal methods. An attorney can help you understand your rights and can assist in stopping debt collector harassment.

*Disclaimer: The content of this article serves only to provide information and should not be construed as legal advice. If you file a claim against MRS Associates or any other third-party collection agency, you may not be entitled to any compensation.

About the author:

Contributor: Sergei Lemberg

Sergei Lemberg is a consumer rights attorney, practicing since 2006, whose practice focuses on consumer law, class actions and personal injury litigation. He is known for a United States Supreme Court case (Facebook v. Duguid) defending consumers from autodialers under the Telephone Consumer Protection Act of 1991 to send unsolicited text messages. He is also the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.

See more posts from Contributor: Sergei Lemberg
2 responses to “Were you Contacted by MRS Associates?*

esmeralda e

August 04, 2023

After informing them that I would not responsible for any debts that I did not owe and at this time did not have any outstanding debts. They would not discuss the details of the collection that I allegedly owed their company. Instead they threatened to accelerate my case to court proceedings where I would be sued.

Elisabeth M

October 30, 2023

I have been married for almost 17 years and have not used my maiden name in that long. However I have told these people time and again that this debt has long been expired and to stop calling me. The first and only time I spoke to anyone on the phone I was cussed at and told that and I quote: "I don't care where you get the f*** money, but you will pay this debt today or we will have no f*** choice but to take you to court." upon hearing this I immediately hung up the phone, now they call me from several numbers and I get a recording. Do not deal with these people they are cruel and unbusinesslike. I have dealt with collection agencies before and have never been spoken to in that manner.

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      By submitting above, I agree to the privacy policy and disclaimer and consent to be contacted by an agent via phone call or text message at the phone number(s) listed above, including wireless number(s). Calls may be auto-dialed/pre-recorded. Consent is not required to utilize our services.